Customer loyalty for businesses in Kenya
Give customers a reason to return.
Loyo helps your business reward repeat visits. Customers can see their progress on their phone and know what they're working towards.
Get a free walkthroughNo customer app to download.
From visit to reward
- 01A visit countsStaff record a qualifying visit at the counter.
- 02Progress stays visibleAn SMS lets the customer open their private card.
- 03The reward is clearWhen they earn it, they can redeem it with staff.
For your business
How Loyo does it.
Choose a reward for repeat visits. You can also offer a gift voucher for someone to give to a friend or family member.
Stamp cards
Run one programme or several. Each has its own name and progress, so customers know what they are working towards. Set earning dates or recurring hours when you need them.
A card for each programmeYour business name on every cardGift vouchers
Record a voucher for someone's phone number. They receive its details by SMS and redeem it with staff using a one-time code. Your business handles payment and provides the gift.
A gift, sent by SMSIssued and redeemed at your businessHow it works
See a visit from their side.
Staff record a qualifying visit. The customer gets an SMS with their progress and a link to their private card.
One visit at Demo Car Wash
Illustrative example
Demo Car Wash
Stamp issued.
Wash loyalty 4 of 5
Demo Car Wash
Wash loyalty: 4 of 5 stamps.
1 more for a free basic wash.
Your private card link
Demo Car Wash
Wash loyalty 4 of 5 stamps 1 to go
Next reward a free basic wash
Getting started
Make it work at your counter.
Tell us how your business works. We'll walk you through the product and help set up your programme before your team starts using it.
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Agree on your programme
Choose what earns a stamp and what a completed card earns. We configure it with you and send your merchant terms for acceptance.
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Get your team ready
We register the browsers your shop will use. Staff sign in with their own phone number and PIN. Managers can add and deactivate line staff.
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Follow what happens
Customers see their progress on their private cards. Owners can sign in to read reports of stamps, rewards and voucher activity.
Before you start
A few questions.
Do customers need an app?
No. They give their phone number to staff and receive SMS updates. On a phone with a browser and internet access, they can open their private card link, accept the programme terms and see their progress.
How does a customer use a reward?
Once they have earned a reward and accepted the programme terms, they ask staff to redeem it. A one-time code is sent to their phone. Staff use that code to confirm the redemption.
What does the shop need?
An internet-connected phone, tablet or computer with a browser. We register each shop browser before staff use it. Staff have individual PINs, even when they share a device.
Can we run more than one programme?
Yes. Staff select the programme when issuing a stamp, and customers see separate progress for each. Programmes can run all the time or have earning dates and recurring hours, such as a weekday offer.
Already a customer? Where is my card?
Open the cards saved on this device, or use a link from your shop's SMS or email. If you cannot get back in, ask staff at the shop for a fresh card QR code. Your stamps are still recorded.